MikeGallagher for 23 years at City Pass
Dana Higgins at Visit Oceanside Conference & Visitors Bureau
Matthew Jon Boone for 3 years at Passport Marketing
Source: LinkedIn, INBOUND
Covering the Inbound Tourism Industry Since 1996
by Tom Berrigan
by Tom Berrigan
Easy Time Travel is the newest Inbound operator, with offices in Orlando, Florida, Las Vegas, and Montreal. The company isowned by Oswaldo Freitas, well known in the USA, especially in Florida, and in Brazil. The new company will offer product in the USA, Canada, Mexico and the Caribbean. Before launching the new receptive tour operator business, Freitas, a 30-year veteran of the travel and tourism industry, had been regional sales director, Latin America, for JTB Americas. Previously, he was product and operations director for 13 years for the now defunct tour operator, Nascimento Tourism. Prior to that, he was product manager for Soletur.
Craig Davis has been named president and CEO of Visit Dallas. Davis had been president and CEO at VisitPittsburgh since 2012. He joined the organization in 2000 as executive director of convention sales. Davis succeeds former VisitDallas CEO Phillip Jones, who resigned last May following a financial audit of the organization that detailed questionable expenditures and expenses on the part of Jones.
Treasure Williams was recently named as sales manager for the Atlanta CVB. A veteran of more than 15 years in the travel and tourism industry, she has served in senior sales positions for Home2 Suites by Hilton, Fairfield Inn & Suits by Marriot, and Staybridge Suites Hotels
Lisa Baird has been promoted to the position of director of marketing for Visit Oakland. She will be responsible for strategic planning and development and implementation of marketing strategies and communications. Baird, who is the first person under 30 to hold a director title with Visit Oakland, joined the organization in May 2017 as marketing manager and has helped develop a number of successful campaigns. She was previously employed with The Port Workspaces.
The Atlanta CVB recently appointed Brad Minton to the post of national accounts, sales manager. He comes to the bureau from the Georgia World Congress Center Authority, where he was director of sales. Previously, Minton held senior sales positions with Omni Hotels & Resorts and Hyatt Hotels.
Sunwing has announced that Heather Calvert has been appointed business development Manager for Central Canada. Located in Regina, Saskatchewan, Heather brings comes to her new job, with more than 20 years of experience holding managerial positions in retail travel sales, including a tenure with Vision Travel.
Kathy Ehlman was recently been appointed senior sales manager for the Cincinnati USA CVB. She came to the bureau from meetNKY/Northern Kentucky CVB, where she served more than 11 years, and where she was senior sales manager. Previously, she was senior sales manager for Westin Hotels & Resorts-Cincinnati.
Alexander Schlaubitz has stepped down from his post as marketing director for Lufthansa to become CEO of DDB-Holding Lemon Group Services. He had served the company for nearly seven years. Previously, he was European director of customer marketing for Facebook.
Frank Petersen has left his position after nearly two years as head of business development at Frankfurt-based HitchHiker, which provides software solutions for airlines, consolidators, online portals (OTAs), travel agencies, tour operators and travel management companies globally. Previously, he had been senior manager/head of distribution for Air Berlin.
Kenneth Morgan-Schleuning has been named public relations manager-Disney Signature Experiences, at Disney Parks, Experiences and Products. Well-known in the travel and tourism industry in Florida, Schleuning’s resume before he joined Disney, includes time as public relations account executive/public relations manager at Visit Florida, and as communications manager for the Palm Beach County CVB.
Claire Harrington has been named head of corporate marketing Europe for Flight Centre Travel Group. She joins from travel management company ATPI where she was as head of UK and group marketing and communications. She replaces Sue Robinson, who is returning to her native Australia to become marketing manager for FCM Australia after ten years in the UK.
Thijs van Oss will take over the position of head of the sales group at the Holiday Home Division (HHD), the holiday home division of the Swiss company Hotelplan Group, effective January 1, 2020. He succeeds Stephanie Mulder, who leaves the company at the end of the year. Mulder has been responsible for sales since 2014, bringing together the distribution of the two brands Interhome—its website says offers 100,000 vacation rentals in the U.S.—and Interchalet. Van Oss has been with the company for more than 10 years and previously served as Regional Director Northern Europe in the UK, Ireland, Benelux and Nordic countries. As of January 2020, he will be responsible for the Interhome and Interchalet brands as HHD sales director.
by Tom Berrigan
Through its Trek Around the Northwest Itinerary, visitors to Seattle Southside find the ideal location for a breathtaking Pacific Northwest getaway. It will take you to some of the most picturesque destinations of the Evergreen state. From the iconic Space Needle, to snowy Mount Rainier, to the largest private air and space museum in the world, you’ll be able to make the most of your three-day journey in Seattle’s Backyard.
For more information, visit Seattle Southside’s portal on TourOperatorLand.com: https://www.touroperatorland.com/destinations/seattle_southside_regional_tourism_authority1
by Tom Berrigan
The overall international inbound travel market and China, in particular, will soon be shaking off the drowsiness of the past two years and waking up to the opportunity afforded next year by the USA product.
Explains Shari Bailey, Connect Travel President & General Manager of Connect Travel events, “This means that Connect Travel’s young Travel Market in mid-February at the Gaylord Palms Resort & Convention Center Florida, as well as its decade-old Active America-China Summit at the beginning of April at the Hilton San Diego Bayfront San Diego, offer U.S. destinations and travel suppliers the chance to make a good first strike with international tour operators as the U.S. market swings into full recovery mode.”
“A review of some key facts, along with a quick citation of what some major industry professionals are telling us about the market recovery for the international and Chinese sectors should be a signal for those serious about doing business to sign up for both events,” added Baily, who noted the following:
• While the U.S. National Travel & Tourism Office (NTTO) has forecast of a slight decline in international visitation to the U.S. this year, it foresees an increase in 2020.*
• Similarly, while NTTO has projected a five percent decline in the number of Chinese visitors for 2019, the agency is projecting an increase in 2020.
• Even though its proprietary research and its not-for-public-consumption focus-group results can’t say so, Brand USA officials are able to report that the Chinese long-haul traveler really wants to travel to the United States—no matter what the political environment between the U.S. and China is.
• Zhihang Chi, vice president, North America, for Air China, said in a speech last month at the International Aviation Club of Washington D.C., that the U.S.-China trade war and poor relations have contributed in the decline of air travel between the two nations. As reported in Air Travel World, Chi said, “on the bilateral front, there has been nothing but standstill, but that, although “there have been some hiccups, but right now, both countries want to hit the reset button and talk things over … my belief is issues will probably be resolved, because I can’t envision a situation whereby the two countries are decoupled from each other.”
• During remarks at Connect Travel’s recent RTO Summit Florida in Orlando, Owen Teng, director of operations for Orlando-based New Creative Tours, Inc, explained that much of the anxiety over and weaker performance of the Chinese market had to do with the Chinese government’s warning in May 2019 (and the previous year as well) to travelers to be wary about visiting the U.S. because of violence and anti-Chinese sentiment. But, he added, “Remember, it’s still a new market. Don’t give up. Everything will come back.”
• Daniel Shen, chairman and founder of Los Angeles-based East West Marketing Corp.—it advises a number of destinations and U.S. suppliers in their dealings with the Chinese market—recently told INBOUND, “It’s mostly about the trade war between the U.S. and China. Everybody is aware of it …” But he was quick to point out that, even with a 5.7 percent decline, year-on-year in 2018 vs. 2017: “remember, 3 million Chinese did visit.” He noted, too, that 5.7 percent equated to less than 200,000 fewer visitors—not a dire number. Of course, other than that, online sales are growing rapidly and, moreover, nowadays, there is greater movement to FITs, with more personal tailor-made itineraries than joining a tour group.”
• Is it 1.4 Billion or is It Really 20 Million? At the recent meeting of the board of directors of Brand USA, its chief marketing officer, Tom Garzilli, explained that the organization is crafting a new marketing strategy—one that will target the market for what U.S. traveler suppliers and DMOs are after—long-haul leisure travelers; that is, the 20 million Chinese who travelers have passports, have U.S. visas and book long-haul travel. Hence, a new China 20 Strategy is on the way. Look for details of the strategy in coming months.
In the meantime, emphasizes Bailey, savvy travel and tourism sales and marketing professionals in the U.S. have the opportunity to take advantage of the forecasts and their figures by signing up and registering for the Connect Travel’s Travel Marketplace Feb. 19-21 (https://connecttravel.com/events/marketplace/) and Connect Travel’s Active America China in April. (https://www.activeamericachina.net/).
About Connect Travel Marketplace: It is an International travel show, specifically designed to address industry needs. Connect Travel Marketplace combines the right timing for product development, a unique format that creates an efficient and effective environment to expedite the sales process and close business and a robust educational track to inspire and inform industry leaders in a rapidly evolving global market. Last year’s featured speaker was former President George W. Bush. And former President Barack Obama will be the 2020 featured speaker.
About Active America China: Now in its twelfth year, it is the only show in North America 100 percent dedicated to building inbound Chinese tourism. Tour operators who attend Active America China are from companies that are responsible for over 40 percent of all tourism to North America. Active America China Affords the most cost and time efficient way to access the Chinese market by enabling travel sellers to meet key Chinese operators without expending the time and expense of travel to China. Active America China includes: presentations about the current state of the Chinese inbound market; clarifies how the Chinese outbound tourism market works; best-practice tips on marketing to Chinese travelers; and complimentary interpreters for all one-on-one marketplace meetings.
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* Cntrl + Click here for details of USTTO’s long-term forecast (through 2024) of international travel to the USA from the Top 21 international markets.
by Tom Berrigan
Ranking in the top spot as the best U.S. state for outdoor enthusiasts is … California! Hawaii also came in at a strong second place. Here are the top 10 states in the ranking by Rickshaw Travel—a UK-based tour company that focuses on adventure and outdoors travel. It rates the United States as an outstanding destination and especially likes the United States and its scenic outdoors and, in particular, it seems, its national parks. The top 10 states are: California; Hawaii; Washington; Vermont; Oregon; Alaska; South Dakota; New Hampshire; Idaho; and Montana.
Rickshaw came out with its index and ranking in what is a de facto celebration of the U.S. For the index, the company scored each state on the following categories: National parks; wildlife biodiversity; natural beauty; carbon dioxide emissions; greenest states; and ir quality. Using these categories, the Rickshaw team established an overall Great American Outdoors score by scoring each state out of 5 across the elements and totaling this together, allowing for the highest available score of 35. (Analysts used seven different information sources in its review.)
The Carbon Dioxide Emissions score was first assigned a ranking which was then scored out of 5, as the highest level was far above the average across the states. If there was a tie in the total score, we used the greenest states score as the determining ranking factor.
Here is what the factors look like in a color scheme:
Following are the complete index scores of the 50 U.S. States
Finally, what the USA states look like according to the Great American Outdoors Index:
There is more commentary on why some of the states scored so well (“California soared to the top with nine national parks across the entire state, which was more than anywhere else in the U.S. It’s also home to a staggering 6,717 different species of native plants and animals.”), as well as a brief slide show here.
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