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Covering the Inbound Tourism Industry Since 1996
by Tom Berrigan
by Tom Berrigan
The essence of the tour and travel industry is formed around relationships, and NAJ is embarking on a new outreach program to identify industry’s top networkers. The best industry networkers have a loyal following by selflessly sharing experience contacts and advice with their peers as well as great follow-up with tour operator in a way that makes them successful. The top 10 networkers will be featured in the INBOUND Report and in our annual TourOperatorLand magazine, which will be distributed at IPW in Denver.
We have created a “Top Networker” nomination form here.
by Tom Berrigan
Chris Pilley, CEO/contract manager for Rocky Mountain Holiday Tours, now owns the company. Pilley, who has been with the company for nearly nine years, purchased it from Gary Schluter. Pilley started with Rocky Mountain Holiday Tours as a part time/seasonal employee, working four hours a day from April through August. “Then I simply refused to leave and somehow talked Gary into selling the company to me!” said Piller. Schluter, who has been with the company for more than 30 years, plans to retire from his daily tasks at the end of this year. The company reports lackluster sales for 2017; however, 2018 bookings have registered an increase of over 10 percent.
by Tom Berrigan
The area around Santa Barbara, California has emerged from a once-in-a-hundred-years series of natural calamities and is back in the business of greeting and hosting visitors. Just to refresh memories: There was the Thomas Fire in December and in January came the Montecito mudslides. However, reports Visit Santa Barbara, despite these tragic crises, the local community is already well into recovery thanks to the resilience and spirit of its people as well as the support of visitors to the destination.
Fortunately, for the destination, aside from Montecito, all other Santa Barbara South Coast cities, including Santa Barbara, Goleta and Summerland, were not in the impact zone of the flooding and mudslides, Jocilyn Schumacher, travel trade manager for Visit Santa Barbara, told INBOUND. And now, she said, all hospitality businesses in these cities, including hotels, restaurants and attractions, are open for business.
The fire has not affected Santa Barbara wine industry, she added, and the Santa Ynez Valley and north to Santa Maria and Lompoc were not affected. As well, the urban winemaking facilities and wine-tasting rooms in the city of Santa Barbara (such as the Urban Wine Trail and Wineries of the Presidio Neighborhood) were not affected.
Lodging Update: As INBOUND was about to publish, only three hotels were closed in Montecito: San Ysidro Ranch; Four Seasons Resort The Biltmore Santa Barbara; and the Montecito Inn. San Ysidro Ranch is closed indefinitely, but Montecito Inn is slated to reopen sometime this month, and Four Seasons Resort The Biltmore Santa Barbara plans to reopen June 1.
Asked what would be the best way to support the Santa Barbara community, Schumacher said: “come experience the special place that the Santa Barbara South Coast is,” adding “We would love for travel agents, tour operators and meeting planners to let prospective visitors know that, except for the temporary closure of three hotels (out of nearly 100 hotels in the area), the ‘American Riviera’ experience is the same as it has always been.
To refresh your memory of what Santa Barbara is all about, check out its destination video:
by Tom Berrigan
UK managing director Chris Mottershead said that the new “zero-deposit-buy-now-pay-later” offer “means that they can get the holiday in the diary now, and then spread the cost over the coming months,” adding, “Our existing direct debit payment plan is very popular with families and we expect this new offer to appeal to them too.”
The announcement of the new payment plan coincided with the launch of Thomas Cook’s summer 2019 holiday program, which went on sale at the same time.
Of the new brand, Derek Jones, chief executive of Der Touristik UK, said: “We have a name, we have a plan, it will be happening in the next four to five months.” He said the new brand, the first from Kuoni in a decade, would be “an online first proposition”.
The new brand will allow UK customers to make their own tailor-made trips from pre-built but fully customizable routes. To see if the new brand will be available in other markets, including France … The bets are open but the probabilities very strong!
“Be Intrepid is a brand platform that allows our company to talk to its purpose, values, and vision of changing the way people see the world on issues from animal welfare to child protection and gender equality,” he said.
Added Thornton, “We live in the era of Trump, Brexit and debate over same-sex marriage. There’s a notable division between those who are small minded and live in fear, and those of us who are open, optimistic and inclusive. Travel has the opportunity to create awareness, change perceptions and behaviors’. Intrepid Travel has been doing this since inception but now it seems more important than ever.”
A series of personal first-hand stories will be rolled out across Intrepid’s platforms including online and at cinemas and gyms. The Intrepid Group, which includes Peregrine Adventures, Urban Adventures, Geckos Adventures and Adventure Tours Australia, now employs 1,800 staff in 30 countries.
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