One of the few cultural institutions to already have brand awareness in China when the country opened the sluice gates to outbound tourism in late 2007 (when China gave Approved Destination Status to the United States), the San Francisco Museum of Modern Art has launched a multi-channel, multi-audience campaign aimed at driving up the number of visitors to the city from China. The initiative involves: the creation of greater awareness and support from San Francisco’s sizable Asian American population with ties to China; the launch last year of “Art and China after 1989: Theater of the World,” the largest survey of Chinese contemporary ever presented; working with the San Francisco Travel Association and its in-country representation in China to promote the museum; opening SFMoMA’s own Weibo and WeChat channels in July and have hiring staff to operate the platforms and a consultant to create updated content for the pages; and the hire two full-time, Mandarin-speaking museum guides who will be available for all of the museum’s shows, not just the China show. For the complete Jing Travel article on the SFMoMA campaign, click here. (https://jingtravel.com/san-francisco-modern-art-museum-china-campaign/
Back to the Future: US Travel to Place More Emphasis on Promoting Domestic Travel
“With domestic tourism more than 60 percent of the U.S. travel industry, we wonder why this took so long.”
This was the author’s comment in an article in the travel business publication Skift in reporting on changes underway at the U.S. Travel Association, known also as US Travel, as the organization shifts to a greater emphasis on domestic travel–travel by U.S. residents within America.
Given the history of US Travel, this should not come entirely as a surprise; after all, its mission is to promote and facilitate increased travel to and within the United States. And for roughly the first three decades of the life of the association—founded in October 1941 by a group of destination tourism officials—that was known as the National Association of Travel Organizations (NATO). Somehow, the NATO acronym never really caught on. We wonder why.
US Travel, which under the leadership of Roger Dow, a senior Marriott sales official who took over as president and CEO in 2005, has regularly surveyed the group’s members (there are currently about 1,300 of them) to take the pulse of the organization and its needs, as well as the U.S. travel industry that it serves. This input has led to restructurings and changes in emphases throughout Dow’s tenure in office.
Early on, Dow’s response to membership feedback led to the departure of a number of senior employees as well as an increased emphasis on government affairs and lobbying. The name of the association—it was known upon Dow’s arrival as the Travel Industry Association of America (TIA)—changed to U.S. Travel Association in 2009, and the government affairs activities of the Travel Business Roundtable were folded into its portfolio. US Travel now has a flourishing PAC and has contributed hundreds of thousands of dollars to both Republicans and Democrats.
It was also in March 2009 that President Barack Obama signed into law the Travel Promotion Act that established Brand USA. Then, two months later, Dow arranged for a White House meeting between a dozen or so travel industry leaders with President Obama—a first for the industry.
Where do we go from here? On the basis of feedback from its membership, US Travel has learned that, or determined to show that, it is time to return to that part of the organization’s mission which stresses its charge to “promote and facilitate increased travel … within the United States.”
Expect to see some restructuring of US Travel in the near future.
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* Raymond Loewy’s design firm (Loewy/Snaith) designed this Discover America weathervane symbol, which was selected as DATO’s logo and promotional signature, as it can point in any direction.
Hotelbeds Introduces “Concierge” Services to Upsell FIT’s
- Hotelbeds Introduces Service focused on FITs: Global bedbank Hotelbeds has announced that its Ancillary Bank division has launched a new concierge service for its “end traveler” through the company’s third party travel clients.
The concierge offering specifically targets the FIT demographic. Available across all Hotelbeds channels – including wholesale and retail platforms as well as the Hotelbeds, Tourico Holidays, GTA and Bedsonline brands, the service has been designed to put guests at ease once in situ. Highlights include a personal greeting on arrival; interpretation and translation services; information on local infrastructure, transport as well as culture, lifestyle, sports and heritage.
Javier Arévalo, Ancillary Bank director at Hotelbeds Group, said that the new product “helps keep Hotelbeds Group’s Ancillary Bank as a leading in-destination services specialist – and help give our travel intermediary clients an additional competitive edge with their customer, the end traveler. This allows us to offer the first service focused on Fully Independent Travelers, with the goal to offer advice and personalized attention by local experts from the very beginning of the stay.”
He added: “This service brings together a very complete value proposition for the traveler, allowing not only assistance during all the stay (solving doubts or covering any need), but also gives the possibility to improve the travel experience in-destination by adding additional and relevant services. All this through our local Hotelbeds Group trusted experts that will be available 24/7 via telephone.”
Speaking at the time of the launch, Carlos Muñoz, bedbank managing director at Hotelbeds described the thought behind Ancillary Bank inception: “This fast growing area for our Group forms a core part of our strategy for growth via offering the 60,000+ travel intermediaries around the world who use our platform as the opportunity to upsell their customers with the full range of travel needs and experiences.”
Hotelbeds Group is offering the concierge service, which had a soft launch several months ago, in key Thai destinations such as Bangkok and Phuket; Malta and Bodrum in the Mediterranean and Punta Cana, Cancun and Riviera Maya in Latin America. The group will roll out the service in more territories over the course of the year.
Recognitions & Awards: USA Luxury Shopping Honored by Virtuoso Travel Network
The global luxury travel network Virtuoso has announced that the USA Luxury Shopping Consortium is the winner of this year’s Most Innovative Alliances Partner Award at the 30th annual Virtuoso Travel Week. Founder and President Kathy Anderson received the award during the Virtuoso Alliances Award Luncheon last month. The honor is especially noteworthy as only a fraction of the network’s 1,700 partners are honored at Virtuoso Travel Week. The USA Luxury Shopping Consortium is a collection of 11 shopping centers and retail districts located in key travel destinations throughout the U.S. including Ala Moana Center in Honolulu, Santa Monica Place in Santa Monica, Fashion Island in Newport Beach, Scottsdale Fashion Square in Scottsdale, Fashion Show and The Grand Canal Shoppes at the Venetian | Palazzo Resorts in Las Vegas, River Oaks District Houston, The Shops Buckhead Atlanta, The Mall at Millenia in Orlando, Tysons Corner Center in Washington DC and the longest luxury shopping street in North America-Madison Avenue in New York City
10 Things Any New Attraction trying to crack the NYC Market Should Know
INBOUND found 10 simple and free pieces of advice posted on the LinkedIn page of Dan Rogoski, president and partner of Experience the Ride* in New York City for any new attractions planning to open in New York City. Many visitors to the page read and liked what he had to say. We liked the openness and brevity of Rogoski’s insights.
- No, you will not do 1 million people in Year One (definitely not Year Two and probably not Year Three either).
- No, you will not average $30 SPH (Spend per head)
- Yes, Pass programs need to be part of your customer mix from day one.
- Your business plan needs to be reworked the day you open your doors.
- No, it’s not the sales and marketing team or the GM’s fault after only 6 months. Blame the unrealistic goals that were set.
- No, there are not swarms of people waiting with baited breath for your Attraction to open.
- Listen to people who have done this before and hire a local team who know the market!
- No one wants your t-shirt with a logo on it, no matter how neat you think it is. Your commercial SPH will not be $5.
- No, you do not need an advertising or public agency from Day One. They burn through much needed cash, and local team should have the right contacts to do on your own.
- You will not break even for 3-5 years so be prepared to fund the business for this long or don’t bother opening.
* Experience the Ride operates both THE RIDE and THE DOWNTOWN in Manhattan. INBOUND’s editor has experienced THE RIDE and enjoyed it immensely. Rogoski has considerable experience in the attractions segment of the tour and travel industry He has been a part of management at Experience the Ride for nearly five years. Previously, he held senior sales positions with Merlin Entertainments Group and Liberty Helicopters
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