The company has moved into a new market segment by engaging in a partnership with Wellbeing Escapes. “It just seems to be the perfect moment; it’s on trend,” said Mark Duguid, Kuoni’s vice-president, commercial and product management. Wellbeing Escapes founder and managing director Stella Photi added: “I feel like Kuoni is our contact to the mainstream. I really think there’s a brand fit.” A small group of Kuoni Personal Travel Experts have been trained in the new product. This follows Kuoni’s recent move to train six PTEs in becoming LGBT holiday experts, and Duguid said a new approach was to look beyond destinations, to include product and customer types in training. More niches will follow, though no other launch is imminent, he added: “I’ve got a head full of ideas… it’s just tapping into the resource.” Duguid said Kuoni did not intend for third-party agents to sell its Wellbeing Escapes packages; they will be sold solely through Kuoni’s own shops and partner stores.
What’s New International Air Service and Hotels This Month
In International Air Service This Month
Carrier | From | To | Date | Comments/Aircraft/Frequency |
---|---|---|---|---|
Air China | Shanghai Pu Dong, China | San Jose, CA | 6/16/2016 | Awaiting government approval; A330-200; 3x weekly |
American Airlines | Hong Kong International | Los Angeles, CA | Now | Subject to government approval; Boeing 777-300ER, once daily |
Delta Air Lines | Beijing Capital, China | Los Angeles, CA | 12/16/2016 | Pending U.S./Chinese government approval; Boeing 777-200ER; daily non-stop |
Norwegian | Oslo, Norway | Las Vegas, NV | 11/1/2016 | Boeing 787-8; once weekly non-stop |
United Airlines | Hangzhous Xiaoshan, China | San Francisco, CA | 7/13/2016 | Subject to government approval; Boeing 787-9 Dreamliner; 3x weekly non-stop |
Volaris | Culiacan, Mexico | Phoenix, AZ | 5/27/2016 | Airbus A320; 2x weekly |
In Domestic Air Service This Month
Carrier | From | To | Date | Comments/Aircraft/Frequency |
---|---|---|---|---|
Alaska Airlines | John Wayne/ | Santa Rosa/ | Now | Served by Horizon Air; Q400 aircraft; once daily non-stop |
Orange Co., CA | Sonoma Co., CA; Reno/Tahoe, NV | |||
JetBlue Airways | Ft. Lauderdale, FL | New Orleans, LA | 9/29/2016 | A320; daily |
JetBlue Airways | Long Beach, CA | Reno, NV | 8/15/2016 | A320; daily |
Virgin America | San Francisco, CA | Denver, CO | Now | A320; 3x daily |
In Hotels And Resorts
Destination | Name | Size | Contact | Comment |
---|---|---|---|---|
Halifax, NS, Canada | Holiday Inn Express & Suites Halifax-Bedford | 113 rooms | www.ihg.com | Near BMO Centre, Canada Games Centre, Bayers Lake Park |
Regina, SK, Canada | Four Points Regina | 127 rooms | chris.austin@starwoodhotels.com | New build; near attractions, convention center, airport |
Montgomery, AL | Hilton Garden Inn Montgomery - EastChase | 112 rooms | Mayumi.Florek@hilton.com | Convenient to Rosa Parks Museum, zoo, riverfront district |
Napa, CA | Hampton Inn & Suites by Hilton Napa | 115 rooms | Mayumi.Florek@hilton.com | Minutes from downtown Napa; in new Century City entertain- |
ment area; near wine train | ||||
San Francisco, CA | Hotel Zeppelin San Francisco | 196 rooms | www.viceroyhotelsandresorts.com/ | Two blocks from Union Square; walking distance to Financial District |
en/zeppelin | ||||
Marathon, FL | Courtyard by Marriott Marathon Florida Keys | 95 rooms | marla.furio@marriott.com | New build; convenient to attractions |
Rome, GA | Hampton Inn & Suites by Hilton Rome | 90 rooms | Mayumi.Florek@hilton.com | Close to museum, golf, limestone caves |
Flowood, MS | Hilton Garden Inn Jackson/Flowood | 112 rooms | Mayumi.Florek@hilton.com | New hotel; near Dogwood Festival Plaza, baseball complex |
Elmira, NY | Courtyard by Marriott Elmira Horseheads | 98 rooms | marla.furio@marriott.com | Minutes to Corning Museum of Glass, Seneca Lake Wine Trail and Watkins Glen |
Dunn, NC | Fairfield Inn & Suites by Marriott | 88 rooms | marla.furio@marriott.com | Close to military museums, Pope AFB, Ft. Bragg |
Akron, OH | Courtyard by Marriott Akron Downtown | 146 rooms | marla.furio@marriott.com | Convenient to Akron Civic Theatre, university and zoo |
Brentwood, TN | Hilton Garden Inn Nashville/Brentwood | 126 rooms | Mayumi.Florek@hilton.com | Located in CityPark, minutes from downtown Nashville |
Princeton, WV | Fairfield Inn & Suites by Marriott | 83 rooms | marla.furio@marriott.com | Close to railroad museum, Pipestem Resort State Park |
Spokane, WA | Red Lion Inn & Suites | 89 rooms | chuck.carter@redlion.com | Reflagged from Spokane House after complete renovation; near universities |
Cheyenne, WY | Radisson Hotel Cheyenne | 249 rooms | www.radisson.com/cheyenne-hotel-wy-82007/usachwy | Near capitol building and F.E. Warren AFB |
Out of Left Field Department: And Now, Word is that Booking.com is after Hotelbeds
Just days after it was strongly suggested by Tourico Holidays founder and CEO Uri Argov that different Chinese investors were interested in acquiring Hotelbeds—the B2B bedbank unit of TUI, it is Europe’s largest tour operator—sources in Mexico have said that Booking.com, one of the largest online travel agencies (OTAs) in the world, is interested in Hotelbeds. According to one of Mexico’s travel industry news sites, preferente.com, Booking.com “is the star finalist candidate” among potential buyers.
Ever since TUI announced late last year that the bedbank component of its business was up for sale, the guessing as to which investor has the inside track has involved names from throughout the world, with the European trade press suggesting that a leading candidate in the competition is EQT, the Swedish private equity firm that has acquired the remaining Kuoni brands, including the latter’s GTA bedbank.
Kuoni’s European tour operator brands were acquired last summer by DER Touristik and, shortly thereafter, its operations in India and Hong Kong were acquired by Thomas Cook India. Its remaining units included Kuoni’s headquarters office building in Zurich, along with GTA, its large B2B bedbank and group specialist, AlliedTPro, which is based in New York City. The speculation has been rampant in the European trade press that EQT has the inside track on Hotelbeds. Then, two weeks ago, during remarks about his company’s growing presence within China, Tourico’s Argov made mention of the competition to acquire Hotelbeds, saying he “would not be surprised if it were a combination of a Chinese company and investors from another company.”
Preferente.com also introduced a new name of those apparently in the bidding for Hotelbeds: Boston-based Bain Capital, the company founded in 1984 by Bill Bain and 2012 Republican Presidential Candidate Mitt Romney. Bain Capital owns Apple Leisure Group, a travel and resort company focused on packaged travel and hotel management in Mexico and the Caribbean.
The possibility that Booking.com is interested in Hotelbeds introduces a whole new element into the speculation over the future of the company. Booking.com is part of the Priceline Group, which, besides Priceline, includes agoda.com, KAYAK, rentalcars.com and OpenTable. Collectively The Priceline Group operates in more than 200 countries and territories in Europe, North America, South America, Asia-Pacific, the Middle East and Africa in over 40 languages.
One fact seems certain midst all of the competition: as a unit, Hotelbeds is expected to warrant at least its market value—estimated at more than $1 billion by most accounts—when sold by TUI.
Chinese Investors Closing in on Hotelbeds
Uri Argov, founder and CEO of Tourico Holidays, stopped off last week at NAJ’s Active America Summit-China and talked about his company’s initiatives in China (more on that later), but what seemed to captivate the 210 tour operators and U.S. travel suppliers at Argov’s presentation was a new insight into the impending sale of Hotelbeds, whose future has been the subject of intense speculation—primarily on the part of the European travel trade press—ever since its owner, TUI, Europe’s largest tour operator, announced the bedbank component of its business was up for sale.
Not that long afterwards, Kuoni completed the sell-off of its remaining units (its European brands were acquired last summer by DER Touristik and its operations in India and Hong Kong were acquired by Thomas Cook India), which included GTA, its large B2B bedbank and group specialist, AlliedTPro. The speculation has been rampant in the European trade press that EQT, the Swedish private equity firm which acquired Kuoni, had the inside track on Hotelbeds; such an acquisition would give it the largest and most dominant bedbank operation in the world.
But Argov suggested differently, his insight informed by his own experience with Chinese investors who, he told Active America delegates, were contacting him at the rate of four-to-five times a week with expressions of interest in his own Tourico Holidays. According to Argov, the acquisition of Hotelbeds is in the second of three phases of review.
—During the first stage, there were 18 companies whose interest was sounded out by TUI.
—During the current, and soon-to-be completed, second stage, there are eight investors, with five of them Chinese.
—In the upcoming final round, there will probably be four finalists.
Who will prevail? Speculated Argov: “I would not be surprised if it were a combination of a Chinese company and investors from another company.”
He went on to suggest that there will ultimately be just one global bedbank, a playout that he welcomes, as he believes that B2B travel companies are operating at a disadvantage against a “duopoloy” of online travel companies: the Priceline Group and Expedia who, between them, own or have substantial ownership shares in almost all of the world’s online travel companies.
###
Argov went on to indulge in a favorite rant against the “duopoly” and the way in which their dynamic pricing puts at a disadvantage all tour operators who rely on static rates in the products and packages they develop with travel suppliers.
In its essence, Argov’s case is seen in this analogy: Suppose, he said, one were to go into your favorite grocery store to get a bottle of Coke that was posted at a price of $1.99 only to reach the checkout counter and find that the price had just gone up to $2.49. Or, he added, suppose one went to a movie theatre, only to learn that a ticket that had been advertised that morning at $7.50 had increased to $9.00 that afternoon.
“You would never come back again,” said Argov. And now, he noted, “so many hotels have taken the American way of traveling and tried to impose it on the world”—implying that dynamic pricing in an overseas B2B marketplace alienates the buyer and creates that perception that the hotel is a bait and switch practitioner.
As for his latest on what the company is doing in China: it now has four offices in China—up from three. For 2016, it is now five all-inclusive, two-week packages, each of which will feature a specific U.S. region. And his company, which operates its own education and training facility (the Tourico Academy), has now sent 100 graduates of the program into China.
Merlin Entertainments Buys Share of Big Bus Tours To Expand Ticket Distribution Network
UK-based Merlin Entertainments last week announced that it had invested more than $34 million for a 15 percent share in Big Bus Tours. The arrangement will open up additional channels of distribution for both companies as they will now cross-promote product globally and sell each other’s tickets.
In the USA, Big Bus—founded in London in 1991, it is the largest operator of open-top sightseeing tours in the world, it has sightseeing tours in 18 cities across three continents—operates hop on-hop off tours in Philadelphia, Washington, DC, Miami, Las Vegas, New York, San Francisco and Los Angeles.
Headquartered about 110 miles southwest of London, Merlin Entertainments, whose portfolio makes it the second-largest operator of theme parks/attractions in the world—behind only Disney—owns such properties as Madame Tussauds, Legoland parks and Discovery Centers, the London Orlando Eye and the Dungeons attractions. Some of its USA properties include:
—Legoland parks and resorts near Orlando and north of San Diego
—Madame Tussauds in Washington DC, Las Vegas New York and San Francisco
—Legoland Discovery Centers in Atlanta, Boston, Chicago, Dallas-Fort Worth, Kansas City, suburban Detroit and Tempe, Arizona.
For more information, visit:
http://www.merlinentertainments.biz/ and http://eng.bigbustours.com/international/home.html
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